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Privacy Policy

OBOQ Platform respects and protects the privacy rights of all users. This policy details how we collect, use, store, and protect your personal information.

Effective Date: January 25, 2026
Last Updated: January 28, 2026
GDPR/CCPA Compliant

Privacy Commitment

At OBOQ Platform, we are committed to handling your personal information in a transparent and responsible manner. This privacy policy applies to all information we collect through our website, mobile applications, and other services (collectively referred to as "Services").

1. Information We Collect

When you use the OBOQ Platform, we may collect the following types of personal information:

Information You Provide Directly

Information you actively provide when registering for an account, filling out forms, or using our services:

Information Type Collection Scenario Examples
Identity Information Account registration, identity verification Name, email address, phone number
Contact Information Contact forms, subscription services Email address, phone number, mailing address
Preference Information Profile settings, search history Investment preferences, regions of interest, budget range
Transaction Information Consultation services, asset inquiries Inquiry records, consultation content, interaction history

Automatically Collected Information

When you visit or use our services, we may automatically collect certain information through cookies and similar technologies:

  • Device Information: IP address, device type, operating system, browser type
  • Usage Data: Access times, pages viewed, click behavior, dwell time
  • Location Information: Approximate geographic location (based on IP address, not precise positioning)
  • Log Information: Server logs, error reports, performance data

Sensitive Information: We do not typically collect sensitive personal information (such as race, religion, health status, etc.). If collection is necessary for specific services, we will obtain your explicit consent in advance.

2. How We Use Your Information

We use your personal information only on the following legal bases:

Contract Performance

Provide the services you request, manage your account, process your inquiries and requests.

Legitimate Interests

Improve our services, conduct data analysis, prevent fraud and abuse.

Explicit Consent

Send marketing information or use data for analysis with your consent.

Legal Obligation

Comply with applicable laws, regulations, legal procedures, or government requirements.

Specific Usage Scenarios:

  • Service Provision: Provide you with personalized real estate information, match potential transaction opportunities
  • Communication: Respond to your inquiries, send service notifications, provide customer support
  • Service Improvement: Analyze usage patterns, optimize platform functionality, develop new services
  • Security Protection: Detect and prevent fraudulent activities, protect platform security
  • Legal Compliance: Comply with legal and regulatory requirements, enforce our terms and policies
  • Marketing Promotion: Send relevant real estate investment information with your consent

3. Information Sharing and Disclosure

We only share your personal information in the following circumstances and take appropriate measures to protect your privacy:

3.1 Sharing with Third-Party Service Providers

We may share necessary information with trusted third parties who provide services to us:

  • Cloud Service Providers: For data storage and processing
  • Analytics Service Providers: For analyzing platform usage
  • Customer Support Services: To assist in resolving user issues
  • Payment Processors: To process payment transactions (if applicable)

These service providers can only process personal information according to our instructions and are subject to strict confidentiality obligations.

3.2 Sharing with Real Estate Professionals

When you express interest in specific real estate assets, we may share your contact information with relevant real estate agents, developers, or property owners with your consent to facilitate potential transactions.

3.3 Disclosure Required by Law

We may disclose your information in the following situations:

  • To comply with legal obligations or government requirements
  • To enforce our Terms of Service and policies
  • To protect the rights, property, or safety of the OBOQ Platform, users, or the public
  • To investigate and prevent potential fraud or illegal activities

3.4 Business Transfers

If OBOQ Platform undergoes a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you of such events in advance and explain your rights regarding your personal information.

Cross-Border Data Transfers

The OBOQ Platform may operate globally, and your personal information may be transferred to servers outside your country/region for processing. We will ensure that such transfers comply with applicable data protection laws and take appropriate security measures.

4. Data Security and Retention

We take reasonable technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Security Measures Include:

  • Encryption Technology: Encryption protection for data in transit and at rest
  • Access Control: Strict internal access permission management
  • Security Audits: Regular security assessments and vulnerability testing
  • Employee Training: Privacy and security awareness training
  • Incident Response: Establishment of data breach emergency response mechanisms

Data Retention Policy

We retain your personal information only for as long as necessary to achieve the purposes described in this policy, unless a longer retention period is required or permitted by law.

Data Type Retention Period Basis for Retention
Account Information While account is active + 2 years Service provision, legal compliance
Transaction Records 7 years Tax legal requirements
Communication Records 3 years Customer service, dispute resolution
Analytics Data 2 years Service improvement, business analysis

Data Deletion: When the retention period expires or you request data deletion, we will securely delete or anonymize your personal information so that it can no longer be associated with a specific individual.

5. Your Privacy Rights

Under applicable law, you have the following rights regarding your personal information:

Your Data Subject Rights

Right of Access

Request access to a copy of your personal information held by us.

Right to Rectification

Correct inaccurate or incomplete personal information.

Right to Erasure

Request deletion of your personal information under specific circumstances.

Right to Restriction

Request restriction of processing of your personal information.

Right to Data Portability

Receive your personal information in a structured, commonly used format.

Right to Object

Object to processing based on legitimate interests.

Right to Withdraw Consent

Withdraw your given consent at any time.

Right to Complain

File a complaint with a data protection supervisory authority.

To exercise any of the above rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within the legally prescribed timeframe (usually 30 days).

Identity Verification

To protect your privacy and security, we may need to verify your identity before processing your request.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance user experience, analyze trends, and manage the website. You can control the use of cookies through browser settings, but disabling certain cookies may affect website functionality.

Cookie Type Purpose Management
Essential Cookies Basic website functionality, cannot be turned off Required, cannot opt out
Preference Cookies Remember your settings and preferences Can be managed through browser settings
Analytics Cookies Understand how users use the website Can opt out during first visit
Marketing Cookies Track advertising effectiveness Can opt out during first visit

6. Contact Us and Policy Updates

If you have any questions, comments, or requests regarding this privacy policy, please contact us through the following methods:

Data Protection Contact

Privacy Issues: Ruben@oboq.com
Phone: +66 96 816 0135
Address: Building B, Chuangzhi Plaza, Qingdao, Shandong
Response Time: Within 48 hours on business days

Privacy Policy Updates

We may update this privacy policy from time to time to reflect changes in laws, technology, or business developments. When significant changes are made to the policy, we will notify you through appropriate means (e.g., posting a notice on the website or sending a notification directly).

  • We will indicate the "Last Updated" date at the top of this page
  • Significant changes will be notified to users at least 30 days before they take effect
  • Continued use of our services constitutes acceptance of the updated policy

Children's Privacy: Our services are not directed at children under 16, and we do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will immediately delete it.

Other Legal Requirements

This privacy policy complies with the requirements of major data protection laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on where you live, you may have additional rights.